Frequently Asked Questions
Everything you need to know about your Ricoma Europe shopping experience.
What are your standard shipping times within Europe?
We typically process orders within 1-2 business days. Shipping within Germany takes 2-3 days, while deliveries to other EU countries generally arrive within 5-7 business days.
Which payment methods do you accept?
We support a wide range of secure payment options including major credit cards (Visa, Mastercard), PayPal, Klarna, and direct bank transfers (SEPA).
How can I return an item that doesn't fit?
You can return any unworn and unwashed items within 30 days of receipt. Simply visit our returns portal to generate a shipping label and follow the instructions provided.
Are your garments sustainably produced?
Yes, quality and ethics are at our core. We partner with certified manufacturers who prioritize sustainable materials and fair labor practices to ensure our fashion is both stylish and responsible.
Do you offer international shipping outside of the EU?
Currently, we focus on serving the European market. However, we are expanding rapidly. Please contact our support team for specific inquiries regarding shipping to non-EU countries.
How do I track the status of my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.