Returns & Exchanges
At Ricoma Europe GmbH, we strive for complete satisfaction with every fashion piece; however, if your order isn't quite right, you may return or exchange items within 30 days of delivery. Please ensure all garments are unworn, unwashed, and retain their original tags to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging and include the printed return slip provided by our portal to ensure faster processing.
Ship the Items
Affix the prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a home pickup.
Receive Your Refund
Once our quality control team inspects the returned garments, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing